Uptime claims are cheap. Documented access paths, monitoring, and vendor accountability are what reviews actually test.
Marketing decks love nine-to-five 9s. Reviews ask quieter questions: who can reach production, what happens when a vendor fails, and whether monitoring produces anything you can show tomorrow morning.
Document the path: access, monitoring, escalation.
Prove the path, not the slogan
Design infrastructure so access, logging, and escalation match the substance story. When those lines are clear, Tier-grade language stops being theatre and starts being documentation.
